**We accept Amex, Mastercard, Visa, Discover, ApplePay, ShopPay, Googlepay
YES!- Shipping is INCLUDED within the US only in the
prices shown on this site if directly purchased from the site only.
-No refunds once orders are placed.
-Orders cannot be cancelled once placed- these are all created for your order, even the signed prints & any framing involved.
-We do not accept returns or exchanges on any artwork or other products, including books, once it has been purchased unless it is damaged.
We package and ship all artwork very well to ensure that there will be no damages, but if this happens to occur, please contact us within 5 days of delivery date.
In the rare case your artwork is damaged during shipping: Please notify us within the 5 days after the receipt date of your art, so we can take the proper steps.
It is up to you to unpack and inspect the artwork at time you receive it. We cannot help you if more than this time period passes without reporting damage. If you are not there to receive-have someone unpack it for you.
PLEASE keep the original packaging--USPS,UPS or FedEx & freight require it
in order for us to file a claim. We will need clear photos of the packaging & the damaged item or we cannot assist you.
We will either see if the art is repairable or replace the item for the same item only.
Most of the art is created at the time you place your order--it is made to order (the painted pieces)- we do not already have it made and ready
to ship. This is why, once you place the order, it cannot be altered or cancelled--Much of it is also one of a kind hand painted and requires the
dedicated time of the artist to paint your unique piece.
DOUBLE CHECK YOUR ORDER AT CHECKOUT.
If you order an incorrect quantity of
items or a wrong order-
it cannot be refunded & it is too late to stop the order once processed within 12-24 hours. Sorry but any errors such as that would cost us money.
When we offer VIP discounts (codes) & you fail to apply the discount at
checkout during purchase, we cannot retroactively apply it...
we would incur fees if we had to refund or even cancel an order & therefore, cannot do that, so please be sure you use it at the time you checkout.
-No more than 1 promo code may be applied per transaction.
Fulfillment/Turnaround Time:
Our 17"x22" signed prints are printed made to order & signed at that time -we do not extra keep inventory of these.
The usual processing time for unframed prints is 72 hours (3 business days) to fill the order, package and then ship to you.
The framing process is custom according to your frame color choice (white or black) and will take approx 3 days- 1 week to
frame after the print is created/signed, depending on how busy framer is and how many orders we have at the time. Holidays and discount sales can be large order times so plan ahead please.
Please let us know if there is any rush requested because this is the usual
timing for framing. Allow for shipping time as well.
Shippers do not guarantee delivery times during holidays.
We do not specify signature required but often shippers might change that based on insurance value of item, so please make arrangements or have item shipped to address where someone will be
available to accept or at least bring in once delivered.
We are not responsible if you are unable to receive from shipper.
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As noted on the Prints area on the site...All final framed sizes vary according to the various art image proportions.
We do not guarantee or mention any exact final framed size, only approximations.
The framed print art is NOT all the same size due to
different proportions of each art image.
*Do not expect them all to have exact final framed sizes.
**Please ask any questions prior to placing the order. Once placed & shipped-you are responsible for receiving it.
These pieces are created at the time of your order. Most canvases on this site are smaller sized limited editions and either not hand painted or they are hand embellished. If hand embellished, the item might take a bit longer but most would take up to a maximum of 2 weeks or less.
The paper editions are numbered and framed and take the same time as the framed prints-3 days-1 week unless delayed around holidays so order early.
Yes! -You will receive
tracking info emailed to you directly from the site
If you order a print, framed or unframed, from online- the site will send you an automated tracking # which is created for the specific shipper at the time it is taken for framing, so..
You may receive an early email with your tracking # before it actually ships, because
the site will send it within 7 days of your order, but please keep in mind that
framing alone can possibly take a week, so keep checking your tracking for updates.
You can also check for tracking with your order on the site.
It is up to you to correctly input the shipping address on the order online at the time the order is placed.
If any part of the shipping address is not correct or cannot be delivered for any reason and is redirected, shipped back or damaged as a result--we are not responsible.
We cannot be held responsible either for shipping changes or delays
due to the shipper, weather or if you are not available to accept the art or
give us an incorrect address or phone number to deliver to.
NOTE: There may be a fee if you have an address change once it's in mid shipment or if you need to redirect a shipment. If you are not available or you are unreachable to arrange your delivery for larger artwork -you will be held responsible for all fees if the art has to be stored or shipped back to us.
Call us immediately if you realize something is wrong.
-At this time, we currently do not ship the prints unframed or framed prints outside the US.-they are too fragile and too costly for international shipment, customs, duties, because they ship flat-not rolled & cannot be bent.
We can ship to Hawaii & Puerto Rico but there will most likely be an added charge depending on your order & delivery method. It is much more expensive to ship to these locations so it will be at our discretion how we ship there. We will quote you the regular
fee & allow you to pay extra up-charge. Ask in advance if unsure.
Of course!
Please specify in the comments section of your order during checkout if
you'd like something written on an enclosed card
Remember- they may not know
who it's from.
Let them know you sent it!
If you are ordering a book, puzzle or gift type item that states it is signed-
please also note if you'd like the signature written to your name or a specific
name. If not-it will have the artist's signature alone.
All of Nelson De La Nuez's original and limited edition artwork is currently sold with a certificate of authenticity.
If you didn’t make your purchase from one of his direct websites (kingofpopart.com is the other), we can not guarantee its legitimacy. We work with many art galleries, and suggest you contact them for a COA.
We cannot issue COAs for artwork not sold directly by us or by our resellers/galleries. We do not issue COAs for artwork sold in the past.
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